A dispatch platform that fits how the team works

The challenge

What needed solving

Dispatchers tracked drivers in spreadsheets and by phone, so deliveries were late and errors were common.

Our approach

How we solved it

1. 1

   We mapped the dispatch process with the team before writing code, so the system matched real work.

2. 2

   A web app now shows every job, driver and delivery status live, with automatic notifications to customers.

3. 3

   Repetitive tasks such as assigning routes and sending updates were automated.