Monitoring is running
Something needs attention? We are on it.
Support for existing Azia clients. Tell us what is wrong, how urgent it is, and a real person will pick it up within the response time for that level.
How fast we respond
The more urgent the issue, the faster we move.
Critical
Within 1 hour
Your site or app is down, or you suspect a security incident.
High
Within 4 business hours
A major feature is broken or a key process is blocked.
Normal
Within 1 business day
Something is not working as expected, or you have a question.
Low
Within 2 business days
A small change, an update request or a general enquiry.
Raise a support request
The more detail you give, the faster we can fix it. Include the page, what you expected and what happened instead.
Selected: Normal. Our target is within 1 business day.
Support questions
Hours, urgency levels and what is covered.
Any client with a live product, a hosting plan or a support agreement with Azia. If you are not a client yet, the contact page is the best place to start.