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Our process

A clear path from the first call to steady growth.

Eight stages, a deliverable at each one and a person you can reach all the way through. This is how we turn an idea into a product that earns its place.

  1. 1Discover
  2. 2Strategise
  3. 3Design
  4. 4Build
  5. 5Test
  6. 6Launch
  7. 7Support
  8. 8Grow
  1. 011 week

    Discover

    We start by listening. Workshops and research uncover your goals, your customers and the real problem behind the brief.

    What we do

    • Run a discovery workshop with your team
    • Review your market, competitors and customers
    • Write the brief and agree the scope

    What we need from you

    • Share goals, history and any existing material
    • Introduce us to the people who know the business best

    You receive: Project brief and scope

  2. 021 week

    Strategise

    What we learn becomes a clear plan: priorities, roadmap, technology choices and targets you can measure.

    What we do

    • Prioritise features into releases
    • Choose the technology and hosting approach
    • Set the targets we will measure success against

    What we need from you

    • Confirm priorities and budget
    • Approve the roadmap before work begins

    You receive: Roadmap and success metrics

  3. 032 to 3 weeks

    Design

    Wireframes grow into polished, clickable prototypes that you can test and refine before a line of code is written.

    What we do

    • Map user journeys and wireframes
    • Design the interface and the design system
    • Build a clickable prototype to test

    What we need from you

    • Review each round of designs
    • Give feedback in one consolidated list

    You receive: Prototype and design system

  4. 044 to 12 weeks

    Build

    Our engineers work in short sprints with regular demos, so you see real progress every week and not only at the end.

    What we do

    • Develop in one or two week sprints
    • Demo working software at the end of every sprint
    • Keep a shared board you can check at any time

    What we need from you

    • Attend the short sprint demo
    • Provide content and approvals when asked

    You receive: Working software, sprint by sprint

  5. 051 to 2 weeks

    Test

    Every release is checked for speed, security and accessibility on real devices, including slow networks.

    What we do

    • Test on real phones, browsers and slow networks
    • Check security, accessibility and speed
    • Fix issues and retest before release

    What we need from you

    • Run user acceptance testing with your team
    • Sign off the release

    You receive: QA report and security review

  6. 061 week

    Launch

    We go live with monitoring in place and a rollback plan ready, and we stay close through the first days.

    What we do

    • Deploy with monitoring and a rollback plan
    • Migrate data and switch the domain safely
    • Train your team and hand over documentation

    What we need from you

    • Confirm the go-live date
    • Announce the launch to your customers

    You receive: Live product and full handover

  7. 07Ongoing

    Support

    Hosting, updates, security patches and a responsive team keep everything running while you focus on the business.

    What we do

    • Monitor uptime and security every day
    • Apply updates and patches
    • Respond to requests within the agreed SLA

    What we need from you

    • Report issues through the support channel
    • Tell us about changes in the business

    You receive: Maintenance backed by an SLA

  8. 08Ongoing

    Grow

    With real data in hand, we refine what works, market it and scale it, so the product keeps earning its place.

    What we do

    • Review analytics and customer behaviour
    • Test improvements and new features
    • Run campaigns that bring the right visitors

    What we need from you

    • Share business results and new goals
    • Choose which experiments to run next

    You receive: Ongoing optimisation and reporting

How we keep projects calm

Four habits that stop surprises before they happen.

01

Weekly visibility

A short update every week, plus a working demo at the end of each sprint. No long silences.

02

One point of contact

A single project lead who knows your project and answers your messages, so you never chase anyone.

03

Fixed milestones

Work is agreed in clear milestones with defined outcomes, so budget and timeline stay predictable.

04

You own everything

Code, designs and accounts are yours. We hand over full documentation, with no lock-in.

Three ways to work with us

Pick the shape that fits your stage. You can change later.

Fixed project

A defined scope, timeline and price. Best for websites, launches and well-understood builds.

  • Clear milestones
  • Single agreed price
  • Handover and training included

Dedicated team

Designers and engineers working as an extension of your team, month by month. Best for evolving products.

  • Flexible scope
  • Monthly billing
  • Scale up or down

Support retainer

Hosting, updates, security and improvements for a product that is already live.

  • SLA-backed response
  • Monitoring included
  • Hours you can spend as needed

Questions about working together

Timelines, payments and what we need from you.

  • A business website usually takes four to eight weeks. A custom web or mobile app takes three to six months. You get a firm timeline at the end of the strategy stage, once the scope is agreed.